Interview of the month: Laëtitia Grit, Client Support Agent


Laëtitia Grit joined the Lengow team in 2013 as a Client Support Agent.


Hi Laëtitia, please could you introduce yourself in a few words?

Hello! I am 26 and have been living in Nantes for almost 2 years. I studied communication and then specialised in webmarketing. Apart from that, I enjoy cooking and listening to music, even if I can never remember the names of the artists :).

Tell us about your professional background

After several communication and web marketing internships, and a short entrepreneur experience, I joined Lengow in December 2013.

What made you want to join Lengow?

First of all the company’s sector of business, but also its growth! I hate being bored and I need a young and dynamic working atmosphere where I can learn new things. I made the right decision with Lengow!

Tell us about your job at Lengow

I am part of the French support team. I help clients with their daily use of the Lengow solution. If they have difficulties using the solution, encounter a bug or simply have a question, the support team is there to help them with their problems. I am also in charge of integrating new diffusion channels into the Lengow solution and updating existing channels.

What conclusion do you draw about the Lengow experience since your arrival?

Since arriving I have the impression I have learnt a million things. This is a job where I will never stop learning and I find that fantastic! The atmosphere is great at Lengow and I have met some great people, both in a professional and personal context.

What advice would you give to emerchants?

Dare! The solution offers so many possibilities: the more you use and manipulate the solution; the more you will understand its features and the better you will be able to test its capacities and improve your profitability.

Any closing words?

To infinity and beyond!

Kathryn Bird