Top tips for international ecommerce success

5'

Expanding into international markets can be a great way to grow your business and increase profit. One of the great advantages of ecommerce is the opportunity to reach new international customer bases without needing a physical presence in the country.

Online retailers are looking more and more towards international markets, especially given the increasing growth of ecommerce in countries which were at first slower to embrace online shopping. For example, according to a Forrester Research report, although online shopping is predicted to continue to grow at 15% per year in the UK, the annual growth in Spain and Italy is predicted to reach 19% and 16% respectively. In addition, the opportunities of ecommerce in China are impossible to ignore! By 2018, Chinese ecommerce is expected to exceed $1 trillion, thus accounting for 40% of ecommerce worldwide.

international_ecommerce

However, before making the (virtual) leap across the border, there are several points to consider in order to maximise your chances of international success.

First and foremost you need to ask yourself if there is sufficient demand for what you sell in international markets. If yes, keep on reading!

Embracing local payment methods

Adopting local payment methods is a great technique for increasing the likelihood of international success. Although credit/debit card is the most common payment option in the UK and USA, this is not the case everywhere. According to Forrester, PayPal remains the preferred option in Germany and Alipay is the most popular payment method in China, where “traditional” Visa, MasterCard and Amex players are largely absent among consumers.

Delivery matters

Displaying the price in the local currency is also a great way of increasing international sales. If you are unable to do this, at least let the customer know what they can expect to pay at the end, for example after the payment has been converted into the currency required for payment. One of the advantages of systems such as PayPal is that customers know the exact amount they are paying.

With regards to delivery, if you use an international carrier to ship your goods, you can track the transfer! Make sure you look into import and export fees and don’t forget to complete a customs declaration form.

Preferences for delivery also vary depending on country. A recent study by MetaPack found that 63% of UK online shoppers have used click and collect in the past 12 months, whereas 72% of French online shoppers preferred to pick up their ecommerce goods at the local shop.

shopping-cart-ecommerce

Furthermore, you need to consider what is valued most in the country you are selling in with regards to delivery. The same study by MetaPack asked consumers what was most important to them in delivery out of being free, being fast and available timeslots. While the majority of British (55%) and French (56%) online shoppers highly rate free delivery, German customers place less importance on this (41%). German shoppers place more importance on timeslots available (19%) than French (8%) or British (11%) shoppers. With regards to speed of delivery, this again was more important to Germans (27%) than to British (22%) or French (18%).

Getting to grips with taxes

Make sure you do your homework on taxes! Be aware that if you are selling to non-UK businesses, they can be exempt from VAT if they are registered for VAT in their own country. Furthermore, as of the 1st January 2015 a tax regulation change took place meaning that within the EU countries, businesses that sell electronic products and services are now taxed in the country where the customer is located, no matter if this person is a private individual or an entrepreneur. Thus, if you happen to sell in multiple countries within the European Union (this only applies to the EU of course), you must register in every EU member state where you provide services/ products. However, the Mini One-Stop-Shop Scheme (MOSS) enables entrepreneurs selling digital services to declare the VAT in one single EU member state. Check out the guide to the VAT MOSS published by The European Union for more information.

Mind your language

Reaching the target market in their native language is far more effective than just using English. According to market research firm Common Sense Advisory, English-only websites reach less than a quarter of the world’s internet users. If you can also offer customer support in multiple languages, even better! A specific URL for every country you are selling in will also increase customer trust, in addition to helping with SEO.

language

Alternative distribution channels

A great way of testing the waters of an international market is by using marketplaces such as eBay or Amazon to sell your products in the territory. Through using these established channels, you can take advantage of their qualified base of customers. Furthermore, Amazon has unified its European marketplaces meaning that a single seller account can be used to sell products in UK, France, Germany, Spain and Italy.  Furthermore, with Amazon’s service “Fulfilment by Amazon” (FBA) you can send your products directly to an Amazon distribution centre and the storage, packaging and shipping will be taken care of by the company, as well as the customer service, which is available in multiple languages.  This way, online retailers only have to worry about the restocking and pricing of products.

Do your research beforehand, certain types of channels may be used more in certain countries, plus there may exist channels which are unique to the country. Lengow’s feed management solution, covers over 1800 ecommerce channels worldwide, enabling you to quickly and easily distribute your product catalogue around the world!

Find out more about cross border ecommerce at the Lengow Ecommerce Day on the 2nd June!

author_avatar

Kathryn Bird